Global Business Operations Partner · Bengaluru, India

Building smarter businesses through people, technology & innovation.

Valora Global Services helps organizations improve customer experience, optimize operations, automate workflows, and accelerate growth — through customer support, CRM solutions, AI automation, digital marketing, website development, and business consulting.

Book a Free Consultation Explore Our Solutions

Valora Global Services customer support team

Active Solution Desk Live

Current Strategic Partners

SkyRoute Impex ITINFRA PLUS

Our Business Partners

Trusted partnerships that extend what we can deliver.

Together with specialist partners, Valora Global Services helps clients access dependable products, infrastructure, and business support across industries.

SkyRoute Impex Pvt. Ltd.

Bangalore, Karnataka, India · Established 2015

SkyRoute Impex is an Indian export, manufacturing, and supply company bringing authentic Indian agricultural and food products to international markets. It combines direct sourcing from farms and producers with international quality standards, global distribution, and customised fulfilment.

Core offerings: premium Basmati rice, spices, fresh fruits and vegetables, dehydrated foods, cooking oils, pulses and dals, canned foods, and herbal products.
Flexible supply: bulk orders, private labelling, and tailored export solutions.
Value: dependable sourcing, quality-led operations, and worldwide reach.

Visit SkyRoute Impex

ITINFRA PLUS

Bangalore, Karnataka, India

ITINFRA PLUS supplies and installs end-to-end IT and communication infrastructure for businesses. Its expertise spans networking, hardware, fibre-optic connectivity, and CCTV security systems—from planning and supply through installation.

Networking & hardware: laptops, peripherals, networking devices, UTP cables, patch panels, and server or network racks.
Fibre optics: single-mode and multi-mode cables, patch panels, and media converters.
CCTV & security: IP, Dome, and PTZ cameras, DVRs, NVRs, and related accessories.
Brands handled: D-Link, Molex, Panduit, CommScope, CP Plus, Hikvision, and TP-Link.

Visit ITINFRA PLUS

Global Intelligence Network

Connected globally. Operating intelligently.

Valora brings people, processes, and technology together in one connected operations layer—designed to keep your business responsive, visible, and ready to scale.

AI-ENABLED WORKFLOWSGLOBAL SUPPORTREAL-TIME VISIBILITYSCALABLE DELIVERY

VALORA INTELLIGENCE LAYERGLOBAL NETWORK: ACTIVE

24 / 7 CONNECTIVITY
AI-READY OPERATIONS

The Valora Platform

Three powerful modules. One intelligent operations ecosystem.

Built to connect service delivery, AI-led automation, and business growth in one scalable global platform.

MODULE / 01

Support Command

Customer conversations, resolution workflows, and service delivery working as one command layer.

MODULE / 02

Automation Engine

AI-enabled workflows that help teams eliminate repetitive work and move faster with confidence.

MODULE / 03

Growth Intelligence

Connected insight across customer experience, operations, and digital growth—ready to scale globally.

Business Snapshot

A growing operations partner, built since 2022

2022

FOUNDED IN BENGALURU

CORE SOLUTION AREAS

DEDICATED SERVICE LINES

INDUSTRIES SUPPORTED

Why Valora

Six reasons clients treat us as a long-term partner, not a vendor.

Customer-Centric Approach

Every engagement is shaped around your customer's experience first, not around internal process convenience.

Business Process Excellence

Structured, repeatable operations that reduce errors and free your team to focus on growth.

Technology-Driven Solutions

CRM, automation, and AI tools chosen for the problem at hand — not sold for their own sake.

Flexible Engagement Models

Scale support up or down as your business needs change, without renegotiating the relationship.

Transparent Communication

Clear reporting and direct access to the people running your account — no black boxes.

Long-Term Partnership

We measure success by the sustained growth of the businesses we support, not project counts.

Services Overview

The service lines that sit underneath every solution.

/ 01

Voice Support

/ 02

Live Chat

/ 03

Email Support

/ 04

CRM Development

/ 05

Website Development

/ 06

Digital Marketing

/ 07

AI Automation

/ 08

Business Consulting

Industries

Built for the operational realities of twelve industries.

Logistics→

Construction→

Healthcare→

Retail→

Manufacturing→

Technology→

Education→

Hospitality→

Real Estate→

Professional Services→

Financial Services→

Why India

The operational advantage behind every engagement.

Skilled Talent

Deep bench of trained professionals across support, tech, and operations.

English Communication

Clear, fluent communication for customer-facing and back-office work alike.

Cost Efficiency

Enterprise-grade delivery at a structure that protects your margins.

Time Zone Advantage

Coverage that extends your operating hours rather than replacing them.

Modern Technology Ecosystem

Fluency across the CRM, cloud, and automation tools you already run.

Scalable Workforce

Add capacity for a launch or a season without a long ramp-up.

Our Process

Six stages, followed the same way on every engagement.

Discover

Understand

Strategize

Implement

Optimize

Grow

Business Outcomes

What changes once Valora is running alongside your team.

→

Faster response times across support channels

→

Improved operational efficiency across teams

→

Better customer satisfaction and retention

→

Streamlined, documented workflows

→

Scalable growth without proportional overhead

→

A clearer path through digital transformation

Office Space & Work Culture

A professional workspace built for focus, collaboration, and client confidence.

From our Bengaluru office, Valora teams work in a structured, collaborative environment designed to support reliable service, clear communication, and thoughtful client interactions.

Collaborative delivery teams

Technology-enabled operations

Client-ready conversations

Valora Global Services collaborative operations workspace in Bengaluru — Collaborative operations floor

Valora Global Services client-ready meeting and work space — Client-ready work environment

Valora Global Services leadership workspace in Bengaluru — Leadership & planning space

Meet the Founder

Parvez Khan

Founder & CEO, Valora Global Services

Connect with Parvez on LinkedIn

A serial entrepreneur, Parvez founded Valora Global Services in 2022 to build an organization that empowers businesses through innovation, operational excellence, and technology-driven solutions. With over 15 years across IT, Microsoft 365, CRM, server infrastructure, logistics and supply chain operations, AI, and business automation, he brings a strategic, forward-thinking approach to helping organizations scale with confidence. On his second venture, Parvez treats outsourcing as a strategic investment rather than a cost-cutting exercise.

"We don't measure success by the number of projects we complete — we measure it by the long-term success of the businesses we support."

2022

Valora Global Services founded

2023

Expanded customer support & technology services

2024

Added CRM, AI automation & digital marketing

2025+

Expanding global partnerships and managed business solutions

Leadership Team

Built by leaders who bring strategy into action.

Meet the Co-Founder

Firdose Jahan AR

Co-Founder & Chief Business Development Officer, Valora Global Services

Firdose Jahan is the Co-Founder of Valora Global Services Pvt. Ltd., with over 9 years of experience across IT, technical support, systems analysis, cloud technologies, and team leadership. Having worked with Accenture, NLB Services, ITC Infotech, and Happiest Minds Technologies, she brings technical expertise and operational leadership to Valora. Firdose focuses on building high-performing teams, driving technology-enabled solutions, and creating exceptional customer experiences that help businesses grow and scale globally.

Meet the Chief Operating Officer

Naveed Khan

Chief Operating Officer, Valora Global Services

Naveed Khan is the Chief Operating Officer at Valora Global Services Pvt. Ltd., with 9+ years of experience in operations, customer service, service desk management, and process optimization. Having worked with Concentrix, E-Caller Services, and First Advantage, he brings strong expertise in operational strategy, customer experience, incident management, and team performance. At Valora, Naveed drives operational excellence, builds high-performing teams, and ensures scalable, efficient delivery that creates lasting value for clients.

FAQs

Questions we hear most often

We help businesses run customer support, CRM, AI automation, digital marketing, website development, and business consulting — either as standalone services or as one connected operations partnership.

Our headquarters is at No. 1/3A, Infantry Rd, Opp. Prestige Central, Bengaluru, Karnataka 560001, India. We work with clients across time zones from there.

Twelve industries currently, including logistics, construction, healthcare, retail, manufacturing, and financial services — see the Industries section above for the full list.

With a free consultation, where we walk through your current setup and figure out which solution area fits before proposing anything.

Yes — our engagement models are built to flex with your team's size and season, rather than locking you into one fixed scope.

Start a Conversation

Ready to grow your business?

Tell us about your requirements. Our team will review your enquiry and contact you to arrange a consultation.

support@valoraglobalservices.com